Recognised Scottish Charity No SCO35819

Scottish Housing Regulator No HAL301

Co-operative and Community Benefit Societies Act 2014 No 2525R(S)

Property Factor Registration No PF000105

What We Do

Our Services

Small Repairs

Home
Adaptations

Advice and
Information

Small Repairs Service

We employ our own Small Repairs Workers as part of our team, all of whom are qualified tradespersons.

WHAT KIND OF REPAIRS CAN WE DO?

JOINERY

• Repair doors, windows, kitchen units, flooring,
  skirting and facings
• Fit shelves, curtain rails, blinds, toilet roll
  holders, toilet seats, towel rails, draught
  excluders
• Hang mirrors, pictures, clocks and coat
  hooks
• Fill minor holes/cracks
• Assemble small flat pack (1 man assembly -
  will be assessed by Small Repairs Worker)

PLUMBING

• Replace tap washers, glands, inserts and
  bath/sink plugs.
• Repair minor leaks to pipework
• Re-seal baths, showers and wash hand
  basins
• Replace shower screens, shower heads and
  shower hoses
• Unblock baths, showers and sinks

ELECTRICAL

• Replace faulty switches, sockets and light
  fittings (like for like - no new wiring)
• Change single sockets to double sockets
• Change plugs, light bulbs, fuses, starters,
  batteries
• Fit smart doorbells/wireless doorbells
• Replace faulty security lights

GENERAL

• Turn mattress
• Install whirley gigs
• Move small items of furniture
• Hang curtains

SAFETY/SECURITY

• Install battery operated interlinked smoke
  alarms.
• Fit locks, bolts, catches
• Fit grabrails
• Fit keysafes, door viewers, chains and
  padlocks

SORRY BUT WE DO NOT DO

• Gardening
• Painting or decorating
• Boiler/heating repairs or servicing
• Domestic appliances
• Installation of TV brackets
• Re-hanging doors
• Re-felting garden huts

Our service is funded to carry out small repairs that take no longer than 2 hours to complete.
Please note we do not operate as an emergency service and we operate a booking system
which can sometimes be booked a few weeks in advance.

Care & Repair project manage permanent adaptations for owner occupiers and private
tenants throughout Renfrewshire, East Renfrewshire and Inverclyde. (Council and Housing
Association tenants should contact their landlords directly).

In the first instance, Health & Social Care Partnership Occupational Therapists (OTs) should be
contacted and will normally arrange home visits to assess needs. If an adaptation is supported,
and if our input is required, a referral will be made to Care & Repair.

Types of adaptations include:-

• Installation of access ramps and steplifts
• Removal of baths and installation of wet floor/level access showers
• Kitchen adaptations
• Door widening
• Clos-o-mat installations
• Stairlifts – Inverclyde only (managed by OTs in Renfrewshire & East Renfrewshire)

Once we receive an OT referral, our Project Officers will arrange to visit (with the OT if
necessary) and co-ordinate all aspects of the adaptation in conjunction with client and OT. This
includes:-

• Assess the technical aspects of the work
• Prepare guidance notes and co-ordinate consultants if Planning Permission or Building
  Warrants are required.
• Obtain estimates from reputable specialist contractors
• Apply for local authority adaptations grants. These range from 80 – 100% towards the total
  cost of supported works. In some cases of financial hardship we may also be able to
  access charitable funding to meet financial shortfalls.
• Visit while works are being carried out and once complete to advise and assist throughout

Home Adaptations

Advice and Information

Presentations and Events

If you are a member of a Seniors Forum, Lunch Club or Support
Group we are happy to come along and talk about our services,
speak to your members and provide leaflets and other literature.

If you are arranging a community event we will be happy to come
along to man a stall and hand out information and promotional
items to the public.

Our Team

• Alison McManus
• Head of Service

John Blair

• Project Manager

• Mark Dunsmore
• Project Officer

• John Sermanni
• Project Officer

• Martin McGuigan
• Project Officer

• Charlene Cameron
• Project Assistant

Lynne Blair

• Project Assistant

Iain Donald

• Small Repairs Worker

Ian McPherson

Small Repairs

• Worker

Andrew Crockard

Small Repairs

• Worker

News & Updates

We were recently invited to attend the
Motivational Monday Event held by Your Voice in
Inverclyde to promote our Small Repairs Service
to residents in the area.

Despite the rainy weather it was a fantastic
turnout where attendees were treated to some
lovely hot food and took part in a Tia Chi class.

There were various different local organisations in
attendance to talk about their services and a great
time was had by all.

If you are interested in having a representative
from Care & Repair attend your group please
contact e@bridgewaterha.org.uk

Other Useful Organisations

ADVICE WORKS

Renfrewshire

To find out about other services available please click on the logos below

SCAM PREVENTION
TOOLKIT

East Renfrewshire

Care & Repair Documents

CARE & REPAIR, A SERVICE MANAGED BY BRIDGEWATER HOUSING ASSOCIATION

________________________________________

Privacy Notice

(How we use your personal information)

________________________________________

This notice explains what information we collect, when we collect it and how we use it. During the course of our activities we will process your personal data (which may
be held on paper, electronically, or otherwise) and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware
of how we will handle your information.

1. WHO ARE WE?

Care & Repair, a service managed by Bridgewater Housing Association Limited, Recognised Scottish Charity No SC0 35819, Scottish Housing Regulator No HAL 301, Co-
operative and Community Benefit Societies Act No 2525R(S), Property Factor Registration number PF000105 and having their Registered Office at India of Inchinnan,
Greenock Road, Inchinnan, PA4 9HL (“we” or “us”) take the issue of security and data protection very seriously and strictly adhere to guidelines published in the Data
Protection Act of 2018 (the 2018 Act) and the UK General Data Protection Regulation (UK GDPR), together with any domestic laws subsequently enacted.

We are registered as a Data Controller with the Office of the Information Commissioner (ICO) under registration number Z7558854X and we are the data controller of any
personal data that you provide to us.

Our Data Protection Officer (DPO) is:

RGDP LLP, Level 2, One Edinburgh Key, 133 Fountainbridge, Edinburgh EH3 9QG

Tel: 0131 222 3239

Email: info@rgdp.co.uk

Any questions relating to this notice and our privacy practices should be sent to Stephen McGinley, ICT Manager.

2. HOW WE COLLECT INFORMATION FROM YOU AND WHAT INFORMATION WE COLLECT

We collect information about you so that we can provide information and services to you to enable us to perform our contractual obligations:

• when you contract with us to carry out any small repairs or manage disabled adaptations

• from your use of online services;

• from digital recordings of your telephone conversations with us (incoming and outgoing)

To allow us to perform our contractual obligations, the information we collect from you includes the following:

• Name;

• Address;

• Telephone number;

• Email address;

• Demographic information – date of birth, ethnicity, next of kin household members;

• Property details – type of property, time resident, tenure

• Health details;

• How you heard about us.

We also receive information from third parties including:

• Name;

• Address;

• Telephone number;

• Details of adaptations and repairs required at your property;

• Health related information.

3. WHY WE NEED THIS INFORMATION ABOUT YOU AND THE LEGAL BASES FOR PROCESSING

We need your information and will use your information lawfully to undertake and perform our obligations and duties to you. For example:

• to enable us to enter a contract with you;

• undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;

• to enable us to supply you with the services and information which you have requested;

• to enable us to respond to your instructions, requests and any complaints made;

• to analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;

• to assist in the quality monitoring of our staff and to identify training needs;

• to contact you in order to send you details of any changes to our services which may affect you;

• to provide anonymised reports to meet our contractual obligations;

• for other purposes consistent with the proper performance of our operations and business, including newsletters, website and our annual report; and

• to contact you for your views on our products and services;

• because it is in the public interest to do so or because it is in our legitimate interest to do so.

4. SHARING OF YOUR INFORMATION

We may disclose your information to other trusted third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the
following:

• if we enter into a joint venture with or merge with another business entity, your information may be disclosed to our new business partners or owners;

• if we arrange for works to be carried out, your information may be disclosed to any contractor;

• if we are investigating a complaint, information may be disclosed to Police Scotland, Local Authority departments, Scottish Fire & Rescue Service and others involved in
any complaint, whether investigating the complaint or otherwise;

• if we are conducting a survey of our products and/or service, your information may be disclosed to third parties assisting in the compilation and analysis of the survey
results;

• to obtain legal advice or take legal action;

• Sharing of information on Twitter and Instagram to support our social media presence.

Unless we have a lawful basis for disclosure, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

5. TRANSFERS OUTSIDE THE UK AND EUROPE

We will only store your information within the UK and EAA.

Data shared on Twitter and Instagram may be shared outside of this region, and would be covered by the privacy policies of those social media platforms.

6. SECURITY

When we collect your personal data we take steps to make sure that it is kept secure and safe.

The Association has been awarded the Cyber Essentials Certification which provides assurance that a number of key information security controls are in place within the
organisation. All employee data which is stored electronically is access controlled or digitally encrypted.

Where a physical copy of any data is stored, it is stored in a locked filing cabinet or drawer.

Further information regarding security and storage of data can be found in our Data Protection Policy at # (bridgewaterha.org.uk)

7. HOW LONG WE WILL KEEP YOUR INFORMATION

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be
legally required to hold some types of information), or as set out in any relevant contract we have with you.

• to contact you for your views on our products and services;

• because it is in the public interest to do so or because it is in our legitimate interest to do so.

4. SHARING OF YOUR INFORMATION

We may disclose your information to other trusted third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the
following:

• if we enter into a joint venture with or merge with another business entity, your information may be disclosed to our new business partners or owners;

• if we arrange for works to be carried out, your information may be disclosed to any contractor;

• if we are investigating a complaint, information may be disclosed to Police Scotland, Local Authority departments, Scottish Fire & Rescue Service and others involved in
any complaint, whether investigating the complaint or otherwise;

• if we are conducting a survey of our products and/or service, your information may be disclosed to third parties assisting in the compilation and analysis of the survey
results;

• to obtain legal advice or take legal action;

• Sharing of information on Twitter and Instagram to support our social media presence.

Unless we have a lawful basis for disclosure, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

5. TRANSFERS OUTSIDE THE UK AND EUROPE

We will only store your information within the UK and EAA.

Data shared on Twitter and Instagram may be shared outside of this region, and would be covered by the privacy policies of those social media platforms.

6. SECURITY

When we collect your personal data we take steps to make sure that it is kept secure and safe.

The Association has been awarded the Cyber Essentials Certification which provides assurance that a number of key information security controls are in place within the
organisation. All employee data which is stored electronically is access controlled or digitally encrypted.

Where a physical copy of any data is stored, it is stored in a locked filing cabinet or drawer.

Further information regarding security and storage of data can be found in our Data Protection Policy at # (bridgewaterha.org.uk)

7. HOW LONG WE WILL KEEP YOUR INFORMATION

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be
legally required to hold some types of information), or as set out in any relevant contract we have with you.

8. YOUR RIGHTS

You have rights in relation to your personal data and can ask us for the following:

• To access information about the personal data we are processing and to obtain a copy of it;

• To change incorrect or incomplete data;

• To erase or stop processing your data (in certain circumstances);

• To stop sending you marketing messages; and

• To object to certain processing activities.

If you would like to exercise any of your rights above please contact us at admin@bridgewaterha.org.uk in the first instance. You should note that your rights under the
UK GDPR and 2018 Act are not absolute and are subject to qualification.

If you remain unsatisfied after your complaint has been processed by us, you also have the right to complain to the Information Commissioner’s Office in relation to our
use of your information. The Information Commissioner’s contact details are noted below:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

The accuracy of your information is important to us – please help us keep our records updated by informing us of any changes to your personal and contact details.

9. REVIEW

This version reviewed August 2023. Next review July 2025, or sooner if there is a change to how we process your data.